Cindy Greer | Client Engagement Director, State and Local Business Unit

Cindy Greer, our Client Engagement Director, brings a wealth of child welfare and state government knowledge to the CITI team. The past eighteen plus years of her career have been serving in various state government agencies in Mississippi. Nine of those years were specific to child welfare work in the areas of SACWIS/CCWIS, Continuous Quality Improvement and Information Technology. Prior to her state government experience, Cindy worked with private sector companies in the electrical distribution, poultry processing/distribution and industry-leading defense contractor business using website design, web development, programmer, analyst, documentation, operations and training skills to help drive business process improvements.

Some of her contributions to the Mississippi child welfare arena include leading teams in implementing new technology (i.e. e-signatures, public facing abuse/neglect reporting mobile app, distribution of tablets and cell phones to all field staff, online agency child welfare data dashboard, and placement matching tool) to improve services for clients thus making a difference in outcomes for children and families. Other areas of experience include standing up the infrastructure for a new child welfare agency, building continuous quality improvement review/feedback processes and teams to help drive improvements statewide, developing data reporting metrics, working with other state agencies to implement data sharing, working with federal partners on funding initiatives, technical writing of federally required documents, leading teams to coordinate for Child and Family Services (CFSR) reviews, and project management of SACWIS, CCWIS efforts.

Driving organizational change management while implementing new technology to help move the needle forward for child welfare nationwide is a passion for Cindy. “Children in unfortunate situations deserve to have the best care and a safe environment. Improvements in child welfare technology and the utilization of data to inform child welfare practice decisions greatly impacts positive outcomes for these children. I am excited to be a part of the CITI team collaborating to implement innovative technologies in child welfare across the country, making a difference for social workers and the children and families they serve.”

In her spare time, Cindy’s family is her focus and keeping up with six grandchildren and their activities is a task! She enjoys serving as pianist for her church and has served in church music for 38 plus years. She is also a Mississippi State University graduate and enjoys following MSU sports (Go Dawgs!).

Bill Thomas | Director, Data Warehousing / Business Intelligence Practice

One of the founders of our corporation, data management and modeling expert Bill Thomas, heads CITI's Data Warehousing (DW) and Business Intelligence (BI) practice. He brings to this role his experience with very large databases, dimensional modeling, data quality, standardization, analytics, dynamic visualization techniques, and organizational politics; things that are at the core of successful DW/BI implementations. In this role, he provides advanced level consulting to our customers as well as ensures consistency and high quality in our DW/BI solutions.

Mr. Thomas has been instrumental in making CITI a proven implementer of these interrelated disciplines that have become extremely important as government and industry organizations seek ways to improve efficiencies, detect and prevent fraud, and operate in the most cost-effective ways.

Mr. Thomas's initial field-based assignments, at the time of CITI's inception in 1996, involved leading design and development efforts for what would later become our long-time customers at the Environmental Protection Agency and the Department of State. Since those early days, he has held many technical and leadership positions at our company including database administrator, data architect, project manager, and division director. Among Mr. Thomas's professional credentials, he holds CBIP (Certified Business Intelligence Professional) certifications in both Leadership & Management and Data Analysis & Design, and he earned his B.A. in Chemistry from the University of Virginia.

Mauro Binda | Director, SharePoint Practice

Mauro Binda is managing director of CITI's corporate SharePoint Practice, a group whose shared purpose is to promote widespread use of Microsoft SharePoint as an enterprise platform for business intelligence, content management, collaboration, and information sharing. One of our senior IT architects, now seasoned with more than 20 years of systems engineering, application development, and project management experience, Mr. Binda joined us in 1999 for a Department of State effort that developed into our first prime contract. He brought with him an already impressive portfolio of work with customized solutions for government agencies and international corporate ventures (in the U.S., Switzerland, Italy). Since then, he has led several enterprise level projects—spanning the entire software development life cycle—for various clients.

Kirk Lonbom | Vice President and CIO, State and Local Business Unit

Kirk Lonbom is the Vice President and Chief Information Officer for the State and Local Government practice for CITI. Kirk joined CITI with over three decades of public service experience, most recently serving as the Chief Information Officer for the State of Illinois. As CIO and the cabinet-level Secretary for the Illinois Department of Innovation and Technology, Kirk drove the digital transformation of the state with a citizen-centric and human services focus, which included the oversight of the entire IT services portfolio for the health and human services vertical for the state.

Kirk brings a long and proven history of prioritizing public safety technology initiatives and improving the lives of our citizens. Kirk started his career as a police officer, and as a detective, investigated hundreds of cases involving children, learning first-hand how to help ensure the safety of youth. Advancing his career in law enforcement included working in and leading intelligence operations where he discovered an innate ability to translate public safety information needs into effective information systems. Kirk led many successful system implementations, including the development of the enterprise system to support juvenile justice reform, which drove down juvenile recidivism and enabled early intervention.

As Deputy CIO of the Illinois State Police and CIO of the Illinois Emergency Management Agency, Kirk continued to drive the improvement of public safety outcomes through technology. As the first enterprise Chief Information Security Officer for the State of Illinois, Kirk developed and executed a comprehensive cybersecurity strategy which has resulted in improved protections and reduction of the cybersecurity risk facing Illinois citizens.

Kirk has experienced first-hand how government can improve citizen-centric outcomes, and remains dedicated to the critical mission of improving and protecting lives. “Joining CITI was one of the best decisions I’ve ever made,” Kirk said. “I know government can do better in serving and protecting our nation’s children. Our most vulnerable citizens, our children, cannot wait for another failed IT project that results in massive cost overruns and endless change orders. It’s time we changed that, and deliver real solutions that are rapidly deployed and have immediate impact. Our kids can’t wait. At CITI, I intend to help make that happen.”

Kirk is a Certified Information Security Manager and a certified Project Management Professional. Kirk has a love for music, and spends significant time playing guitar. His most exciting music experience was having the opportunity to play as the opening act to his guitar idol, B.B. King.

Swamy Bommidi | Director, Healthcare Practices (Global Delivery and Client Relations)

Mr. Bommidi is a thought leader in developing and marketing emerging technologies for the burgeoning healthcare IT market. He joined CITI in 2011 as an associate director for the company’s commercial line of business, taking on his first assignment as the manager of healthcare-related contracts for ChainDrugStore.net, Cardiocore, and clients. Since then, Mr. Bommidi has been focused on growing the healthcare service practice at CITI, which is a new line of business, intended to function as a one-stop shop for a host of Healthcare IT and IT-enabled services for the Provider, Health Plan, and Pharmacy markets. He is responsible for global delivery and operations for all healthcare contracts; and he is actively building partnerships with many different healthcare organizations.

Mr. Bommidi has taken on the personal mission of building the CITI Healthcare Practice in areas including building end-to-end solutions and services for Electronic Health Record (EHR) and similar systems. This work includes the development of clinical and mobile applications; patient portal and consumer health applications; and healthcare business intelligence/analytics. He is actively promoting the company’s ability to provide cost effective solutions with the best blended and near shore delivery model for Healthcare providers, payers and pharmacy professional services.

Mr. Bommidi brings to his role at CITI his 18 years of IT experience, 12 of which have been in the healthcare industry. During his career, he has been instrumental in launching multiple pharmacy solutions which entailed credentialing, analytics, item management, and secure messaging. He holds a B.S. degree in Electronics and Communications Engineering from Osmania University (India); and he has completed advanced training in project management.

Rachael K. Brucker | Associate Director, State and Local Business Unit

Rachael Kerrick-Brucker, MSW, is the Associate Director of the State and Local Business Unit and brings extensive child welfare practice and case management system expertise to CITI. Before joining CITI Rachael spent 21 years in state government child welfare working to make a difference for kids and families in Illinois. Prior to joining the Illinois Department of Children and Family Services in 1997, she worked in the private sector as a child welfare caseworker. Rachael also served as a caseworker at IDCFS and held various other positions as well as several leadership positions including Deputy Director of Permanency Practice and Associate Deputy of Information Technology and Strategic Planning. Rachael has been very active in policy development and co-authored many key practice procedures in Illinois. As part of her work with the IDCFS Office of Child and Family Policy Rachael worked closely with the agency’s Office of Legislative Affairs and was a significant contributor to procedures around safety and risk assessment, fictive kin, sibling contact, foster youth bill of rights, lifebook practice, significant events and overall permanency practice, including a 200 page instruction manual for direct service supervisors. Rachael was a certified trainer and contributor to numerous staff development curricula.

Rachael was a lead subject matter expert on the Illinois SACWIS (ICWIS) and spent many years serving as the product owner of case management systems. Rachael led many user groups and worked directly with users on system design. Rachael has always been passionate about permanency for children and youth and has continuously maintained a child and youth centric focus in her work with technology and innovation. In her role with CITI, Rachael brings this passion and expertise to a talented, engaged and dedicated team of technology experts, creating a perfect synergy for child welfare and human service product development. A strong proponent of human centered design, Rachael vows that user engagement is a must that cannot be overlooked. When she isn’t working with her amazing CITI team, Rachael enjoys time with family and friends. An avid Chicago Cubs fan, Rachael believes she’ll see another Cubs World Series in her lifetime. Rachael is also a bit of a dreamer.