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Production System Analyst

Tuesday, September 22, 2020
Organization Unit: 
Healthcare IT
Job Type: 
Start Date: 

Job Description:

Serves as primary support contact between patient accounting BAs, production support manager, and client SMEs. The Production Analyst / System Analyst will coordinate all production issues that arise between internal stakeholders while communicating resolution timelines to external stakeholders. Requires knowledge of CITI’s production policies, procedures, and business operations.

Role & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Database experience including query creation and job monitoring
  • Coordinating all production issues that arise in Dris and assigning them to teams including Dev and ETL involvement
  • Understanding the decisions involved in application configuration
  • Coordinating with BAs to understand workflows, data collection and report details
  • Preferred EHR/EMR system implementation experience. EPIC, Allscripts, Cerner, Meditech, etc..
  • Familiar with creation and understanding of System Requirement Specification (SRS) documentation
  • Analyzing business operations.
  • Establishing production error recovery timelines between internal and external stakeholders
  • Experience in defect ticketing systems such as Azure/TFS, JIRA
  • Reviewing and testing production fixes in test and production environments relying upon use cases and test cases
  • Collecting information regarding potential system enhancement needs
  • Developing and documenting project team procedures for implementing system changes and other tasks with BA team.
  • Maintaining regular communication with Client SMEs
  • Troubleshooting problems and questions from end users