Plans, sets goals and objectives, determines priorities, monitors result and manages the overall AR and staffing responsibilities of the department.
Actively participates and contributes to all revenue cycle operational workflow decisions and assists in development of new training curriculum and course material updates. Responsible for helping in the planning, designing and implementing all training aspects involved with revenue cycle operations
Reports trends and provides ad-hoc training sessions to troubleshoot revenue cycle issues and offer guidance on revenue cycle work queue assignments, build and testing.
Hosts weekly WebEx presentations to provide operational billing support and analysis for clinical department administrators and managers
Handles and completes Remedy tickets for a variety of revenue cycle related inquiriesManages and/or mentors AR Supervisors, Billing Specialists and Revenue Support Analysts.
Manages all training and education efforts of the department.
Responsible for goal setting, planning, and monitoring performance results, reporting of key performance indicators, problem solving, ensuring employee competency, productivity and quality of work division wide.
Responsible for coordinating and managing electronic and manual transactions involved in the various aspects of the revenue cycle and supporting computer system(s). This includes management of quality levels, timeliness in the performance of transactions, the resolution of edits and control of backlogs.
Manage multiple target accounts that may span multiple account executives within a particular industryPropose solutions to meet clients’ needs and serve as the industry expert to prospective clientsAssist in the production of RFP’s and other proposals to clients
Deliver POCs and demonstrations to meet the scope and functionality to ensure that all success criteria are delivered and product differentiators are included
Collaborate with product managers, software developers, analysts, business officers, and other groups ensuring the successful execution of the sales strategy
Provide thought leadership within the supported industry
Create and deliver world class technical demonstrations
Assist in the recruitment and mentoring of staff to meet the demands of the department
Build customer relationships with target accounts
Bachelor’s degree or equivalent business experience
8 to 10+ years of experience plus experience within health care Revenue Cycle Management
Revenue Cycle: 8 years (Required)
Supervisory: 5 years (Preferred)
Healthcare Coding: 2 years (Preferred)
Ability to understand complex data relationships and rules-based systemsThorough knowledge of technology tools, languages and programs
Ability to utilize technology-based tools and processes
Ability to understand and apply procedures, regulations, and policies related to areas of specialized expertise
Ability to proactively develop customer relationships by listening to, understanding and anticipating, and providing solutions to customer needs
Ability to use a clearly defined methodology for establishing priorities