CITI is dedicated to providing high-quality services to our clients. We have an excellent track record in staying compliant for co-creation of business value, reduce implementation risk, and accelerate go-to-market. By using a structured approach across all our products, processes, systems, or services, we have consistently proved our credibility to the market providing quality delivery, service excellence, and security compliance with industry regulations and standards.

We are certified in a variety of industry standards that demonstrate our commitment to quality.

ISO 9001

As the world's most recognized Quality Management System (QMS) standard. Its aim is to help organizations meet the needs of their customers and other stakeholders more effectively. This is achieved by building a framework to ensure consistent quality in the provision of goods and/or services.

QMO Statement for ISO 9001-2015

ISO 20000-1

A service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ISO 27001

Specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization. The requirements set out in ISO/IEC 27001:2013 are generic and are intended to be applicable to all organizations, regardless of type, size or nature.


An integrated set of best practices that improves an organization’s capability to develop quality products and services that meet the needs of customers and end users. It helps to Improve Time-to-Market, Increase Quality, Reduce Cost, Improve Product Lifecycle Management, and Gain Organizational Agility.