Paul Schapiro joined CITI in 2012 as Chief Innovation Officer. In this key role, he cultivates actionable new ideas for technology and process innovation that create value for customers and a sustainable competitive advantage for CITI. He provides guidance and advice to management on how to broaden business relationships and service offerings; and he assesses emerging trends and opportunities in the Federal and commercial sectors that promise new sources of growth. His personal tenets for organizational transformation include facilitating collaboration across the entire company; converting assumptions into marketable knowledge by building incubation teams that quickly determine if an idea is viable; and actively advocating knowledge transfer between all elements of the organization.
Before coming to CITI, Mr. Schapiro held executive management positions in which he was responsible for strategic technical vision, technical direction, and solutions development. His diverse management and technical background includes a history of having helped his companies modernize their technology infrastructures, expand their capabilities, and implement industry best-practices (e.g., CMMI Level 2 and Level 3 certifications), all of which broadened their market applications and portfolios of customers.
After getting his B.S. in Engineering from Case Western Reserve University, Mr. Schapiro earned graduate degrees from Johns Hopkins University (M.S. in Technical Management and M.S. in Computer Science) and University of Baltimore (M.B.A.). He has earned two post-graduate advance certificates from Johns Hopkins University (Information Systems and Technology; and Computer Science) and numerous professional certifications including PMP (Project Management Professional), CSP (Certified System Professional), and ITIL (Information Technology Infrastructure Library).